OSUNO PICKLEBALL – SALES POLICY

 

1. General Policy

The website osunosport.com is owned and operated by Long Tien Hai Technology Development Co., Ltd. We serve customers across 34 provinces nationwide, especially those who cannot directly visit our showroom or who wish to place advance orders to ensure product availability. All products sold on osunosport.com are certified for quality and origin. All transactions on osunosport.com are conducted openly and transparently, ensuring consumer rights.

2. General Regulations

Domain name: osunosport.com (developed and operated by Long Tien Hai Technology Development Co., Ltd.)

  • Seller: Long Tien Hai Technology Development Co., Ltd.
  • Buyer: Vietnamese citizens nationwide. Buyers may register for an account or make purchases without registration.

Member: Includes both buyers and visitors who view, consult, or discuss information on the website.

3. Payment Regulations & Methods

Customers may choose one of the following payment methods:

Method 1: Direct payment at showroom

  1. The buyer reviews product/service information.
  2. The buyer visits the showroom.
  3. Payment is made by cash, domestic ATM card, or credit card, then the buyer receives goods and sales documents.

Method 2: Cash on Delivery (COD)

  1. The buyer reviews product/service information.
  2. The buyer confirms the order (via phone, SMS, or email).
  3. The seller verifies order details.
  4. The seller ships the goods.
  5. The buyer receives goods and makes payment by cash, ATM card, or credit card.

Method 3: Bank Transfer

  1. The buyer reviews product/service information.
  2. The buyer confirms the order.
  3. The seller verifies order details.
  4. The buyer transfers payment.
  5. The seller ships the goods.
  6. The buyer receives goods.


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PAYMENT INSTRUCTIONS 

I. Direct Payment / Cash on Delivery

  • Customers may pay directly at OSUNO showrooms or pay the delivery staff (COD) where supported.
  • Orders can be placed via website or hotline (+84) 913 858 986. After confirmation, OSUNO will arrange delivery.
  • Customers must pay the full invoice value to OSUNO staff upon inspection and receipt of delivery note/warehouse release note.

II. Pre-Payment Methods

Includes bank transfer, cash deposit, card payment, or direct payment at OSUNO showrooms or banks.

1) Bank Transfer

  • Customers transfer payment using the account details provided by OSUNO.
  • After transferring, customers notify OSUNO (phone, email, or SMS).
  • Upon bank confirmation, OSUNO will process the order and arrange delivery.
  • OSUNO is not responsible for errors during transfer or incorrect transfer details. Customers must work with their bank to resolve.

2) Payment by Cash or Card (Visa, MasterCard, etc.)

  • Payment can be made at OSUNO showrooms. Staff will provide guidance and issue an official delivery/invoice note.
  • For card payments (Visa/MasterCard), the customer must present the card and be the cardholder. OSUNO will not accept payments made with another person’s card.
  • All card transaction fees (including Visa & MasterCard) are covered by OSUNO.

Bank Account Information:

  • Account Number: 19134887598018
  • Bank: Techcombank – Nguyen Thi Dinh Branch
  • Account Name: Long Tien Hai Technology Development Co., Ltd.

 

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RETURN & EXCHANGE POLICY

OSUNO applies the following return/exchange policy:

General Regulations

To protect consumer rights and improve after-sales service, we support customers in exchanging for a new product of the same type if the item has a technical fault that cannot be immediately resolved (caused by manufacturer defect).

Refunds are only available when exchanging for a different product model, and subject to prior agreement with OSUNO.

Conditions for Exchange/Return

  • The received product does not match the order specifications.
  • The product is confirmed to have technical defects by OSUNO technicians or the manufacturer.
  • The product must remain intact in appearance (no scratches, cracks, dents, or discoloration).
  • Requests must be made within 24 hours of receipt.

Cases Not Eligible for Exchange/Return

  • Customers change product type/model without prior notice.
  • Customer fails to comply with warranty procedures (e.g., does not return warranty card on time).
  • Customer damages product appearance (scratches, cracks, dents, etc.).
  • Product already inspected and signed by the customer at delivery, but later claimed for external defects.
  • Special-order products, or items specified as non-returnable by the manufacturer (this will be clearly informed before contract confirmation).

Procedure for Exchange/Return

Customers must contact the manufacturer’s authorized warranty center (as per warranty information provided with each product) or directly contact OSUNO for support.